Refund Policy
Last updated:
30-Day Money-Back Guarantee
At LockLLM, we stand behind the quality of our service. If you are not satisfied with LockLLM for any reason, you can request a full refund within 30 days of your purchase.
How to Request a Refund
To request a refund, contact us at [email protected] within 30 days of your purchase.
Please include the following information in your refund request:
- Your account email address
- The date and amount of the charge
- Transaction details or order reference number
Refund Processing
Refund requests are typically processed within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Payment Processor
All payments are processed securely through Paddle. For questions about payment processing or billing, you can also contact Paddle support directly.
Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent version. Continued use of LockLLM after changes become effective constitutes acceptance of the updated policy.
Contact Information
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at [email protected].